Help: Player Account

If your Player Account remains inactive for 180 days (meaning you haven’t logged in), it may be suspended. At this point, any balance left will be transferred to your registered bank account. To avoid suspension due to inactivity, we recommend logging into your player account regularly. This will also ensure that you stay updated on any transactions or activities related to your account.

Oh no! It is concerning when someone accesses your account without your permission. The first thing you should do is contact our customer support team immediately at help@afri-millions.com. We will be able to help you change your account password and take any other necessary steps to secure your account. It is important to act fast to prevent any further unauthorized access.

If you are being asked for a Verification Code or One-Time-Password (OTP) during a transaction, it is a security measure to protect your Player Account from unauthorized access. The OTP will be sent to your mobile number or e-mail address via SMS or e-mail. Simply request another OTP if the previous one has expired or you do not received it.

You don’t need to deposit any funds when you create your Player Account. Your first deposit is only required when you want to start purchasing tickets.

Unfortunately, it is not possible to transfer funds from your Player Account to another player’s account. All transactions must go through our secure payment system to ensure the safety and fairness of all players.

AfriMillions may close or suspend a Player Account without prior notice if there is a misuse of the account, failure to meet age requirements or involvement in illegal activities such as money laundering or hacking. The remaining balance in the Player Account will be transferred to the registered bank account.

At AfriMillions, we may verify your Player Account to confirm that you meet the age requirements. If we are unable to verify your account, it may result in the suspension or termination of your account without prior notice.

Your Player Account has two different balances: the Withdrawable Balance and the Deposit Balance. You can use both balances to buy tickets, but you can only cash out from the Withdrawable Balance. For instance, if your Deposit Balance is 50,000 and your Withdrawable Balance is 20,000, you can purchase tickets up to a total of 70,000, but you can only cash out up to 20,000.

Notifications are messages from our system that keep you updated on any activity related to your player account. These include transactions like fund transfers, withdrawals, and prize payments. Depending on your preferences, notifications can be sent to you via email, SMS, or push notifications.

To view your notifications, simply tap “Messages” in the menu.. From there, you can see all your notifications. If you want to keep your notifications organized, you can also delete any that you no longer need.

If you forgot your password, don’t worry! Simply click on the “Login/Register” button on the main page, and then click on “Forgot Password?“. Enter your e-mail address and click “Reset Password”. A link to reset your password will be sent to your e-mail. Just follow the instructions in the e-mail to reset your password and regain access to your account.

The balance movements for different actions are listed below:

Action	Balance Movements
Ticket Purchase	Debited from the Deposit Balance first, then from the Withdrawable Balance
Account Deposit	Credited to Deposit Balance
Account Withdrawal	Debited from Withdrawable Balance
Prize Payment	Credited to Withdrawable Balance
Bonus Credits	Credited to Deposit Balance

To sign up for a Player Account, you have to be at least 18 years young.

To close your player account, you need to navigate to “My Account” then scroll to the “Responsible Gaming” section. From there, tap the “Set limits” button then select “Close Account”. After submitting your request, you may receive a One-Time-Password (OTP) via SMS, which you will need to enter to confirm the account closure. Any balance remaining in your Player Account will be transferred to your registered bank account. We suggest completing any outstanding transactions or activities to ensure all balances are accounted for.

To change your password, head over to the “My Account” section (the Head icon) on the main page, and click on “My Profile”. Then, click on “Edit” in the “Change Password” section. Enter your existing password and the new password you would like to use, and then click “Submit” to save the changes.

You can change your mobile during account verification, sometimes referred to as ‘Completing your profile’. Just go to “My Account” then, select “Complete your profile”. If your account has already been verified then please reach out to support at help@afri-millions.com to change your mobile.

You can change your email address during account verification, sometimes referred to as ‘Completing your profile’. Just go to “My Account” then, select “Complete your profile”. If your account has already been verified then please reach out to support at help@afri-millions.com to change your email.

To check your Player Account transactions, simply head to the “My Account” then click on “Recent Activity”. From there, you can select the transactions you want to view and see all the details like date, time, and game details.

To create a Player Account, please click the sign up button on the homepage or in our menu. Then you will need to provide us with the following information;

• Name
• E-mail address
• Mobile number
• Date of birth
• A password of your choice

Don’t forget to check the declaration box and accept our Terms & Conditions, as well as confirm that you are 18 or older. That’s it!

To change your bank account information, click on “My Account” or the head icon and locate the “Withdrawal Bank” option.

To change your Contact Preferences, navigate to My Account in the Menu, then select “Contact preferences”. From there you can then choose which notifications, news, and promotional offers you want to receive by selecting or deselecting the options.

No, creating a Player Account is free!

Sharing your player account details or login credentials with someone else puts your account balances at risk. The credits in your Player Account are your property, and we cannot be held responsible for any loss resulting from sharing this information with others. We strongly advise against letting anyone else use your player account. It is important to keep your account details secure and confidential to ensure the safety of your balances and transactions.

Our Player Account is meant for personal use only, so please do not use it for any business or commercial purposes. This includes using it to make a profit, conduct transactions, or provide services for financial gain. We appreciate your understanding on this, and just a reminder that unauthorized commercial activities may lead to legal action.

We are glad you asked! We want to make sure that all players have a fair and enjoyable gaming experience, so we limit each player to only one Player Account. This helps to prevent cheating and ensures that everyone has an equal chance to win.