Help: Responsible Gaming

AfriMillions takes responsible gaming seriously and offers measures to ensure a safe and controlled gaming experience. Players can set spending limits to manage their expenses, utilize self-exclusion options to voluntarily exclude themselves from purchasing lottery tickets, and avail of Voluntary Account Closure to permanently close their player accounts. These measures empower players to make responsible decisions, prioritize their well-being, and foster a positive gaming environment.

Voluntary Account Closure allows you to permanently close your Player Account at your own discretion. It provides you with the ability to take a break from gambling or prioritize other aspects of your life. To initiate Voluntary Account Closure, log in to your account, access the “My Account” section in the main menu, click on “Set limits” within the “Responsible gaming” section, and select “Close Account”. Click “Submit” to complete the process, and your Player Account will be closed permanently. Please note that Voluntary Account Closure is an irreversible action, so ensure you consider your decision carefully before proceeding.

Once you have applied for self-exclusion, the period cannot be shortened. However, if you have compelling reasons and believe it is necessary to revoke the self-exclusion status, you can submit a request to AfriMillions at help@afri-millions.com. Each request will be evaluated on an individual basis, taking your circumstances into careful consideration.

The spend limit feature allows you to set the maximum amount of money you are comfortable spending on gambling within a specific time frame. To set up a limit, log in to your Player Account, access the “My Account” section in the Main Menu, click on “Set limits” within the “Responsible gaming” section, choose the desired time period (weekly, daily, or monthly), enter the preferred spending amount, and save the changes to activate the spend limit feature.

Self-exclusion is a beneficial program provided by AfriMillions for customers who wish to address their gaming habits. It enables players to take control by voluntarily excluding themselves from purchasing any lottery tickets for a designated period. This program promotes responsible and healthy gaming practices.

Several indicators suggest a potential gaming issue. These include frequent financial difficulties, neglecting bill payments, and unexplained absences from work despite appearing physically well. Additionally, the disappearance of valuables, increased secrecy, withdrawal, and irrational anger are red flags that may indicate gaming issues.

To engage in responsible gaming, it is essential to view the lottery as entertainment rather than a means of earning money. Avoid wagering beyond your financial means, refrain from gambling while under the influence of alcohol or when experiencing emotional distress, and resist the temptation to chase previous losses. Taking regular breaks from gambling is also recommended. Remember, when the enjoyment stops, it is time to stop as well.

If you feel the need to take a break from the lottery, you can opt for self-exclusion from AfriMillions. Simply log in to your Player Account, access the “My Account” section in the Main Menu, click on “Set limits” within the “Responsible Gaming” section and follow the on-screen instructions.